Terms of Service

Welcome to Orvelaro. These Terms of Service describe the general terms that apply when you access or use orvelaro.com, browse our products, or place an order through our online store.

By using our website, you acknowledge that you have read and understood these terms and agree to use the website in a reasonable and lawful manner.

About Orvelaro

Orvelaro is a home care brand focused on practical cleaning and organization essentials for everyday spaces.

The website is operated by:

BRAND: Orvelaro
LEGAL COMPANY NAME: Wuhan Pengzhengsha Trading Co., Ltd.
OWNER / REPRESENTATIVE: Sha Zhipeng
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
WEBSITE: orvelaro.com
BUSINESS ADDRESS: Room A458, 2011, Qiaoya International Plaza, Yu Mu Village, Daqiao New District Office, Jiangxia District, Wuhan, Hubei, China (Resident at Whale Factory Incubator)

Use of Our Website

You may use orvelaro.com for personal shopping and other legitimate purposes.

When using our website, you agree not to misuse the website, interfere with its normal operation, attempt to gain unauthorized access, introduce harmful content, or use the website in a way that may affect other customers or our services.

We may make reasonable changes to website content, functions, product information, or services as part of normal business operations.

Products and Product Information

We make reasonable efforts to present product descriptions, images, prices, specifications, and available options as clearly and accurately as possible.

Product appearance, color, packaging, and other details may vary slightly depending on manufacturing conditions, display settings, or other circumstances.

Product availability may change from time to time. We reserve the ability to correct obvious errors in product information where necessary.

Prices and Payment

Product prices are displayed on the relevant product pages and during the checkout process.

Applicable shipping charges and other relevant costs will be presented during checkout where applicable.

Payments are processed through the payment methods and payment service providers available on the website. By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

Orders

When you place an order, you are submitting a request to purchase the selected products.

After payment has been received and the order information has been reviewed, we will begin the applicable processing procedures.

We may contact you if additional information is reasonably necessary to process an order.

In circumstances such as product availability issues, obvious pricing or listing errors, payment problems, or other reasonable operational concerns, an order may need to be reviewed, adjusted, or cancelled. Where appropriate, we will provide relevant information and arrange any applicable refund.

Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery is generally 7–15 business days after shipment.

A standard shipping fee of $12.99 applies to eligible orders, while orders totaling $39.99 or more qualify for free standard shipping.

Delivery times are estimates and may vary due to carriers, customs procedures, weather, transportation conditions, or other circumstances outside our reasonable control.

Additional details are provided in our Shipping Policy.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may generally request a return within 30 days of receiving an order. Please contact [email protected] before sending a product back so that the request can be reviewed and the appropriate instructions can be provided.

Intellectual Property

The content available on orvelaro.com, including text, graphics, logos, images, page layouts, and other website materials, is intended for use in connection with the website and its services.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit website content without appropriate authorization.

The Orvelaro name, branding, and related materials should not be used in a way that may create confusion about their source or ownership.

Third-Party Services

Our website may rely on third-party services for functions such as ecommerce infrastructure, payment processing, shipping, analytics, advertising, or other technical services.

These services may operate according to their own terms and privacy practices. Their involvement does not change the general responsibilities described in these Terms of Service.

Website Availability

We aim to keep orvelaro.com available and functioning reliably. However, temporary interruptions may occur because of maintenance, technical issues, service-provider problems, network conditions, or other circumstances.

We may modify, suspend, or discontinue certain website functions when reasonably necessary for maintenance, security, improvement, or normal business operations.

Limitation of Responsibility

We make reasonable efforts to keep product information, website content, and services clear and useful. However, information on the website may occasionally contain errors, omissions, or changes that have not yet been reflected.

To the extent permitted by applicable requirements, Orvelaro is not responsible for circumstances that are beyond our reasonable control, including carrier delays, customs processing, network interruptions, or other external events.

Nothing in these terms is intended to exclude or limit any responsibility that cannot be excluded or limited under applicable requirements.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, processed, and protected.

Please review the Privacy Policy for additional information about cookies, analytics, payment services, shipping services, marketing technologies, and other data-related practices.

Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our website, products, services, business practices, or applicable requirements.

The latest version will be made available on orvelaro.com. Your continued use of the website after changes are posted means that you acknowledge the updated terms.

Contact Us

If you have questions about these Terms of Service, an order, our products, or our services, please contact us:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

BRAND: Orvelaro

LEGAL COMPANY NAME: Wuhan Pengzhengsha Trading Co., Ltd.

OWNER / REPRESENTATIVE: Sha Zhipeng

WEBSITE: orvelaro.com

BUSINESS ADDRESS: Room A458, 2011, Qiaoya International Plaza, Yu Mu Village, Daqiao New District Office, Jiangxia District, Wuhan, Hubei, China (Resident at Whale Factory Incubator)