Privacy Policy

At Orvelaro, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or make a purchase through orvelaro.com.

Information We Collect

When you browse our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:

• Name
• Email address
• Billing and shipping information
• Order and transaction details
• Product and shopping preferences
• Information provided when contacting customer support
• Device, browser, and website usage information
• IP address and similar technical information

We only seek to collect information that is reasonably relevant to providing and improving our services.

How We Use Your Information

Information may be used to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments
• Provide customer support
• Respond to questions and requests
• Communicate about orders or account-related matters
• Improve our website, products, and services
• Understand how visitors use our website
• Maintain website security and prevent misuse
• Provide relevant marketing communications where permitted
• Comply with applicable requirements

We do not use personal information for purposes unrelated to our normal business operations without an appropriate basis for doing so.

Shopify

Our online store is operated using Shopify. Shopify provides the ecommerce infrastructure that supports functions such as storefront operation, shopping carts, checkout, order processing, and related services.

Information submitted through our website may therefore be processed by Shopify as necessary to provide these services.

Payment Information

Payments are processed through the payment methods and payment service providers made available during checkout.

Depending on the payment method selected, relevant transaction information may be securely processed by the applicable payment provider. Orvelaro does not need to directly store complete payment card details in order to process your purchase.

Shipping Information

When an order is placed, information necessary to fulfill and deliver the order may be shared with relevant shipping and fulfillment service providers.

This may include your name, delivery address, contact information, order details, and other information necessary to complete delivery.

Analytics

We may use analytics technologies to understand how visitors interact with orvelaro.com, such as which pages are viewed, how visitors navigate the website, and how the website performs.

This information helps us improve website functionality, content, product presentation, and the overall customer experience.

Marketing and Advertising

Where applicable, we may use marketing or advertising technologies to understand campaign performance, reach relevant audiences, and improve our advertising activities.

Where AppLovin or other advertising technologies are used on the website, relevant technical or usage information may be processed in accordance with the applicable service and privacy settings.

We aim to use such technologies in a manner consistent with applicable privacy requirements.

Cookies

Orvelaro may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the browsing experience.

Some cookies may be necessary for the website to operate correctly, while others may support analytics or marketing functions.

Where applicable, you may manage available cookie preferences through the cookie controls provided on the website. Disabling certain cookies may affect some website functions.

Information Sharing

We may share relevant information with trusted service providers when necessary to operate our business, including providers involved in:

• Ecommerce and website services
• Payment processing
• Order fulfillment and shipping
• Analytics
• Marketing and advertising
• Customer support
• Website security and technical services

We do not intend to sell personal information simply as a commercial data product. Information is shared only where reasonably necessary for legitimate business, service, operational, or legal purposes.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain appropriate business records, resolve disputes, provide customer support, and meet applicable requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled appropriately.

Your Privacy Rights

Depending on applicable requirements, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information
• Ask us to correct inaccurate information
• Request deletion of certain information
• Ask about how your information is used
• Withdraw certain communications or marketing preferences
• Manage available cookie preferences

Requests can be submitted using the contact information below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our normal business activities. If you believe that a child has provided personal information to us, please contact us so that the situation can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or privacy requirements.

Any revised version will be made available through orvelaro.com.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us.

BRAND: Orvelaro

LEGAL COMPANY NAME: Wuhan Pengzhengsha Trading Co., Ltd.

OWNER / REPRESENTATIVE: Sha Zhipeng

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: orvelaro.com

BUSINESS ADDRESS: Room A458, 2011, Qiaoya International Plaza, Yu Mu Village, Daqiao New District Office, Jiangxia District, Wuhan, Hubei, China (Resident at Whale Factory Incubator)