Return & Refund Policy

At Orvelaro, we aim to make the return and refund process clear and straightforward. We want every order to provide a reliable shopping experience, and our customer support team is available to assist with return or refund requests.

Return Period

Customers may request a return within 30 days of receiving their order.

If you would like to request a return, please contact our customer support team at [email protected] and provide your order number and a brief explanation of your request.

Please do not send a product back before contacting us. Our team will review your request and provide the appropriate return instructions.

Return Conditions

To help us process your request efficiently, returned products should generally be:

• In reasonable original condition
• Unused or not excessively used
• Returned with the original packaging where reasonably possible
• Accompanied by the relevant order information

Certain products may not be eligible for return where their condition, nature, or use makes a return inappropriate.

Damaged, Incorrect, or Missing Items

If you receive an item that is damaged, incorrect, defective, or missing from your order, please contact us at [email protected] as soon as reasonably possible.

Please include your order number and, where helpful, photographs or other information showing the issue. We will review the details and determine the appropriate solution.

Depending on the circumstances, we may arrange a replacement, refund, or other suitable resolution.

Refunds

Once a return or refund request has been reviewed and approved, the applicable refund will be processed to the original payment method where possible.

The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution.

Refund Amount

Approved refunds generally relate to the eligible product amount associated with the approved return or refund request.

Original shipping charges or other costs may not always be refundable, depending on the circumstances of the order and the reason for the request.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at [email protected].

Because orders may enter processing or fulfillment shortly after payment confirmation, we cannot guarantee that every cancellation request can be completed before shipment.

If an order has already been shipped, the request may instead need to be handled under our return process.

How to Contact Us

For any return or refund request, please contact:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

BRAND: Orvelaro

LEGAL COMPANY NAME: Wuhan Pengzhengsha Trading Co., Ltd.

We review each request based on the circumstances of the order and aim to provide clear and reasonable assistance throughout the process.