Shipping Policy

At Orvelaro, we aim to provide a clear and reliable shipping experience. Orders are prepared promptly after payment confirmation and shipped through the available delivery services.

Shipping & Delivery

Order Processing Time: 1–3 business days

Estimated Delivery Time: 7–15 business days

Standard Shipping Fee: $12.99

Free Standard Shipping: Orders of $39.99 or more

Delivery estimates begin after the order has been processed and shipped.

Order Processing

After your payment has been successfully confirmed, we will prepare your order for shipment. During processing, products are checked, prepared, packaged, and arranged for delivery.

Orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Time

Standard delivery generally takes 7–15 business days after shipment.

Actual delivery times may vary depending on the destination, shipping carrier, transportation conditions, customs procedures, weather, and other circumstances outside our reasonable control.

The estimated delivery period is provided as a general guide and does not constitute a guaranteed delivery date.

Shipping Charges

A standard shipping fee of $12.99 applies to eligible orders.

Orders with a total value of $39.99 or more qualify for free standard shipping.

Any applicable shipping charges will be displayed during the checkout process before the order is completed.

Order Tracking

Where tracking information is available, it may be provided after the order has been shipped.

Tracking information may take some time to become active after the carrier receives and scans the shipment. Customers can use the provided tracking information to follow the progress of their delivery.

Delivery Issues

If your order appears to be delayed, please allow reasonable additional time for carrier or customs processing, particularly during busy periods or circumstances that may affect transportation.

If you believe an order has been lost, incorrectly delivered, or has another delivery-related issue, please contact us at [email protected] with your order number and relevant details so that we can review the situation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to assist with changes before the order enters the shipping process, but changes cannot always be guaranteed after processing or shipment.

Customs and Additional Delays

For international deliveries, customs procedures or other local requirements may affect delivery times.

Such circumstances may cause delays that are outside our reasonable control. Customers may also be responsible for any applicable duties, taxes, or other charges imposed by the destination country or relevant authorities, where applicable.

Contact Information

For questions regarding shipping, delivery, or an existing order, please contact:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

BRAND: Orvelaro

LEGAL COMPANY NAME: Wuhan Pengzhengsha Trading Co., Ltd.

OWNER / REPRESENTATIVE: Sha Zhipeng

WEBSITE: orvelaro.com

BUSINESS ADDRESS: Room A458, 2011, Qiaoya International Plaza, Yu Mu Village, Daqiao New District Office, Jiangxia District, Wuhan, Hubei, China (Resident at Whale Factory Incubator)