Contact Us

We’re here to help with questions about products, orders, shipping, returns, refunds, or anything related to your Orvelaro shopping experience.

For assistance, please contact our customer support team by email. When contacting us about an order, including your order number and relevant details can help us review your request more efficiently.

Customer Support

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to provide clear and practical assistance and will review each inquiry based on the information provided.

What Can We Help With?

You can contact us regarding:

• Product information

• Order status and order questions

• Shipping and delivery

• Returns and refunds

• Order changes or cancellations

• Payment-related questions

• General website inquiries

Business Information

BRAND: Orvelaro

LEGAL COMPANY NAME: Wuhan Pengzhengsha Trading Co., Ltd.

OWNER / REPRESENTATIVE: Sha Zhipeng

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: orvelaro.com

BUSINESS ADDRESS: Room A458, 2011, Qiaoya International Plaza, Yu Mu Village, Daqiao New District Office, Jiangxia District, Wuhan, Hubei, China (Resident at Whale Factory Incubator)

General Assistance

Whether you have a question before placing an order or need help after your purchase, our customer support team will review your inquiry and provide relevant information based on your situation.

For order-related requests, please include your order number whenever possible. This helps us better understand your request and provide appropriate assistance.

We appreciate your interest in Orvelaro and are committed to providing a clear and convenient customer support experience.