Shipping Policy
Thank you for shopping at Orvelaro. This Shipping Policy describes our order processing, shipping methods, delivery timelines, fees and related terms for all purchases made on orvelaro.com.
Order Processing Time
Orders are usually processed within 1–3 business days (Monday–Friday, UTC+8) after payment confirmation. Orders placed on weekends or public holidays will start processing on the next working day. During peak seasons or promotional events, processing may be extended by a few additional business days.
Shipping Destinations & Delivery Estimates
We ship to selected countries and regions. Available shipping destinations and delivery options will be shown at checkout.
- Standard Shipping: Estimated delivery 7–15 business days after dispatch
- Express Shipping (if available): Estimated delivery 3–7 business days after dispatch
Delivery times are estimates only and not guaranteed. Delays may occur due to customs inspection, remote locations, carrier disruptions or unexpected events.
Shipping Fees & Free Shipping
Standard shipping cost is $6.99 for orders under $49.99. Orders with a subtotal of $49.99 or above qualify for free standard shipping. Shipping rates apply to eligible destinations. The exact shipping cost will be calculated and displayed at checkout before you complete payment.
Order Tracking
Once your package is dispatched, we will send a shipping confirmation email containing your tracking number and tracking link. You can monitor your delivery status via the tracking link. Please allow up to 48 hours for tracking information to update in the carrier’s system.
Customs, Duties & Taxes
International shipments may be subject to import duties, taxes or customs clearance fees in your country. These charges are the sole responsibility of the customer. We recommend checking your local customs rules before placing an order. We cannot predict or cover any customs-related costs.
Lost or Damaged Shipments
Please inspect your package immediately upon delivery. If your parcel is lost, severely damaged or items are missing, contact our support team at [email protected] within 7 calendar days of delivery. Please provide order number and clear photos of packaging and damaged goods for investigation.
Address Changes & Delivery Failures
Please double-check your shipping address before checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If the package is returned to us due to failed delivery by customer reasons, you will be responsible for additional reshipping fees.
Contact Information
Brand: Orvelaro
Company: Wuhan Pengzhengsha Trading Co., Ltd.
Support Email: [email protected]
Business Address: Room A458, 2011, Qiaoya International Plaza, Yu Mu Village, Daqiao New District Office, Jiangxia District, Wuhan, Hubei, China (Resident at Whale Factory Incubator)
If you have any questions about shipping, please reach out to our customer service team during support hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).