Privacy Policy

This Privacy Policy describes how Orvelaro (“we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit or make purchases on our website orvelaro.com. By accessing our site, you agree to the practices described in this policy.

Who We Are

Orvelaro is operated by Wuhan Pengzhengsha Trading Co., Ltd.

Support Email: [email protected]

Business Address: Room A458, 2011, Qiaoya International Plaza, Yu Mu Village, Daqiao New District Office, Jiangxia District, Wuhan, Hubei, China (Resident at Whale Factory Incubator)

Information We Collect

We collect personal data you voluntarily provide when placing orders, subscribing to newsletters, or contacting customer support:

  • Full name, shipping and billing address
  • Email address and contact details
  • Order items, purchase history and payment related information

We also automatically collect non-personal technical information such as IP address, browser type, device details, site navigation data and cookies to improve website performance and shopping experience.

How We Use Your Information

Your personal data will only be used for the purposes below:

  • Process, fulfill and ship your orders
  • Send order updates, tracking information and after-sales notifications
  • Reply to customer inquiries and provide support
  • Detect fraud and secure our online store
  • Improve website features, products and customer experience

Sharing Your Personal Information

We do not sell, rent or trade your personal information to third parties for marketing purposes. We may share necessary data only with trusted service providers required to complete your purchase, including payment processors, shipping carriers, e-commerce platform providers and IT service partners. All third parties must keep your data secure and only use it for agreed services.

Cookies

Our website uses cookies and similar tracking technologies to remember your preferences, keep your shopping cart active and analyse site traffic. You can adjust your browser settings to refuse cookies, but some functions of the website may not work properly.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or leakage. However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your local privacy regulations (GDPR, CCPA and other applicable laws), you may have rights to access, correct, request deletion of your personal data, withdraw consent or opt out of marketing emails. To exercise your rights, please email us at [email protected].

Data Retention

We keep your personal information only as long as required to fulfil orders, meet legal obligations, resolve disputes and enforce our policies. When data is no longer needed, we will securely delete or anonymise it.

Third-Party Websites

Our website may contain links to external websites. We have no control over the privacy practices of those third-party sites. We recommend reading their privacy policies before submitting personal information.

Policy Updates

We may revise this Privacy Policy occasionally. Changes will be posted on this page with updated notice. Your continued use of orvelaro.com after updates means you accept the revised policy.

Contact Us About Privacy

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us via email at [email protected].